Toimituskäytäntö

Shipping & delivery

Please notice that you need pre-schedule the pick-up time by email (info@xyinnovation.com) if you want choose "No Need Shipment/Pick Up" as the shipment option. 

Our web store ships internationally. Orders are sent in Finland via Finnish postal service Posti, and sent to other counties via DHL Global Mail service or EMS with tracking. We also provide DHL Express as option if you need better delivery service. We aim to dispatch all orders within 2-3 business days after the order confirmation, excluding Finnish holidays and weekends. (Please Notice! Some items which need to be re-ordered from vendors may take longer time. )

The estimated delivery time inside of Finland is 2–5 business day,  to the Nordic countries is 4–8 working days, other EU countries 5–11 working days, and the rest of the world 7–21 working days. The package will be delivered to a local post office or in some countries the package will be delivered directly to you.

Item Packing

We committed to environmental protection, so for environmental-friendly purpose, your order will be shipped in either re-used package or eco-material package.

Delivery charges:

Shipping cost will be calculated at check out based on the delivery method, your delivery address and weight of your ordered products.

1) Finland 5.9 EUR as a standard freight, free shipping on order over 50€.
2) If you are located in Germany, the delivery cost starts from 7 EUR, and other EU countries start from 12 EUR based on the weight of your ordered items, free shipping on order over 150€.
3) Deliver to rest of the world starts from 20 EUR based on your location and weight of your ordered items.