Palautuskäytäntö

Return & Refund policy

To ensure your satisfaction with our products, we offer you a full 14 day money back guarantee from the date you receive your order. You are welcome to either exchange your item or receive a refund. Items must be returned in their original packaging and in their original condition.

Please note that return shipping is paid by the customer. Please ensure that you return orders with sufficient postage. Returns where postage is not paid will not be accepted by us. If you receive a wrong or a faulty item, we will compensate you for the delivery costs.

Unclaimed parcels which are returned to us can be re-shipped for a new shipping fee. If the customer will not settle a new shipping fee within 7 days, the order will be cancelled and a 5.9€ handling fee will be deducted from the reimbursement to cover our shipping expenses for a domestic parcel and 30€ for an international parcel.

We will not compensate for lost packages. Before sending any returns, please contact us by email: info@xyinnovation.com